Analytics gives you insights from your powerful switchboard through automatic reports and statistiks in real time. This will make it easier to make decisions with a great overview.
Choose the service you want help with:
What is Reports?
With Reports you can create reports that are tailored to your business, your wishes and your needs. Of course, you can search statistics based on desired parameters with different time periods, groups and users. You can then choose to save your selected parameters and have the report sent automatically at selected times to selected people.
How can the Wallboard help us?
With the wallboard you can see important information about your call groups that help you in the decision making. Among other things, you can see how many agents are logged in, how many calls are received, how many calls are missed and so on.
What data can I get from our Callboard?
The callboard is a service that shows on a web page and displays all incoming and outgoing calls to answering groups. The information is retrieved directly in the extension of the switch and displayed in real time.