Administrators can log in to MySoluno with your switchboard credentials.
If you want to know more about MySoluno, check it out here.
- Click on "Call distribution groups" and select the group you want to configure by clicking on the pen.
Once in the group, select "Prompts". - You can set what to play when you end up in the queue (eg "Welcome to Soluno"), one that is played in the queue (ringing for example) and one that returns (eg "We have many in the queue right now").
If you have a standard attendant, you won't be able to change "When user is in queue".