By integrating Soluno with Slack, you do not have to switch between different programs.
Make calls and send SMS from Slack while retrieving your presence from the PBX that appears directly in the interface.
Install Soluno in Slack
Add the Soluno app in Slack
To get started with the integration you need to add Soluno’s app in Slack. To do this, click Apps in the left menu. Search for Soluno and click on Soluno.
Then select Connect.
The Soluno app needs to be installed in your Slack Workspace. If you can’t find it under Apps, contact your administrator.
A website will then be opened, here you select Allow.
Log in with your office phone system details.
The site will then verify that the installation was successful. A confirmation email will also be sent to you.
Send SMS via Sortcuts
You can send SMS from Slack by clicking the Shortcuts button, the icon that looks like a flash. Then select Send SMS.
Enter the phone number or search for your PBX contacts in the search box. Type your message and click Submit.
You will receive a notification under Apps that the SMS has been sent. The recipient will see the SMS just as usual, sent from your contact/telephone number.
Send SMS via commands
In the typing field you can type /sms and then enter @recipient followed by the message you want to send. Then click the green Send button or enter. The recipient will see the SMS just as usual, sent from your contact/telephone number.
Call via Shortcuts
You can set up a callback from Slack by clicking the Shortcuts button, the icon that looks like a flash. Then select Setup Callback.
Then enter the phone number or search your PBX contacts in the search box. Type your message and click Submit. The system will first call your mobile, when you have answered, then the recipient will be called.
Call via commands
In the text field you can type /callback and then enter @recipient. Then click the green Send button or enter. The system will first call your mobile, when you have answered, then the recipient will be called.
Slack synchronizes your presence with the PBX. This means that if you are set to ”on holiday” in the exchange, a holiday icon will appear in Slack.
If you have entered a note in the exchange, it will also appear if you hover over the presence icon.
If you change your status in Slack manually, the manually set Slack icon remains until you change the status in the Softphone or Slack, again.
Slack also detects your linestate. When you are busy in a call, a handset will pop up by your name in Slack.
NOTE: Linestate is only shown in Slack when you have selected the presence status ”Available”, ”Lunch” or ”Business Travel”.