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UI Area
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# |
Description |
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1. |
User area. It contains your picture, presence, name, Caller ID, diversion info, and note. Clicking on your picture opens your vCard. |
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2. |
Live aid area. You can see notifications, for example, transfers, etc. here. |
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3. |
Search field. |
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4. |
Tab bar. It contains tabs to switch between the different views. |
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5. |
Contacts/Calls/Log view. Each tab view contains different information regarding contacts, ongoing calls, log, etc. |
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6. |
Volume bar. |
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7. |
Click to toggle between speaker/headset mode. |
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8. |
Click to mute/unmute the microphone. |
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9. |
Click to switch which device to call from (Call using, Make/answer calls with). |
Icons
There are several function icons and buttons in the application. This section lists the most important ones.
Tab bar
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Icon |
Description |
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Contacts |
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Calls |
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Log |
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Voicemail |
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MiTeam |
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Queue Statistics |
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Agent Statistics |
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Group Log |
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Premium Attendant |
Presence icons
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Icon |
Description |
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The contact's presence state is available |
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The contact is in a call |
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The contact's presence state is unavailable |
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The contact has a meeting that starts within 60 minutes according to Outlook |
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The contact is in a meeting according to Outlook |
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Current activity end time available |
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You have an activity diversion configured |
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You have an important message by the system |
Active call buttons and icons
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Icon |
Description |
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Opens a keypad for sending tones |
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Record the call (manual recording) |
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Stop recording of the call (manual recording) |
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Save call recording (Addon: Call Recording Auto / Pro) |
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Pause ongoing call recording (Addon: Call Recording Auto / Pro) |
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Resume a paused call recording (Addon: Call Recording Auto / Pro) |
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Discard a call recording (Addon: Call Recording Auto / Pro) |
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Activate transfer |
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Dropdown menu |
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Add the call to a conference |
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Click to park the call |
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Pick up a parked call |
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Re-queue call |
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Click to hold the call |
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Continue with the call held |
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Hang up the ongoing call |
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Answer call |
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Encrypted call |
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Unencrypted call |
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The calling identity is asserted by the server |
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Move call to another phone |
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Mute incoming call ringer |
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Unmute incoming call ringer |
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Launch application (external applications) |
Other buttons and icons
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Icon |
Description |
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Expand the contacts info |
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Call using the desktop application |
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Call using a mobile phone |
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Start chat/Collaboration |
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Send an SMS message |
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(Attendant) Send an email to the user about the call |
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Send an SMS to all contact list |
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Intercom call |
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(No icon) |
Only text is shown for the following:
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Edit the contact entry |
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Add the contact to your Favourites list |
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Remove the contact from your Favourites list |
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Delete local contact or an item |
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Logged in to an ACD or Attendant group |
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Logged out from an ACD or Attendant group |
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Speaker mode activated |
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Headset mode activated |
