UI Area
# |
Description |
1. |
User area. It contains your picture, presence, name, Caller ID, diversion info, and note. Clicking on your picture opens your vCard. |
2. |
Live aid area. You can see notifications, for example, transfers, etc. here. |
3. |
Search field. |
4. |
Tab bar. It contains tabs to switch between the different views. |
5. |
Contacts/Calls/Log view. Each tab view contains different information regarding contacts, ongoing calls, log, etc. |
6. |
Volume bar. |
7. |
Click to toggle between speaker/headset mode. |
8. |
Click to mute/unmute the microphone. |
9. |
Click to switch which device to call from (Call using, Make/answer calls with). |
Icons
There are several function icons and buttons in the application. This section lists the most important ones.
Tab bar
Icon |
Description |
|
Contacts |
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Calls |
|
Log |
|
Voicemail |
|
MiTeam |
|
Queue Statistics |
|
Agent Statistics |
|
Group Log |
|
Premium Attendant |
Presence icons
Icon |
Description |
|
The contact's presence state is available |
|
The contact is in a call |
|
The contact's presence state is unavailable |
|
The contact has a meeting that starts within 60 minutes according to Outlook |
|
The contact is in a meeting according to Outlook |
|
Current activity end time available |
|
You have an activity diversion configured |
|
You have an important message by the system |