Quickguide Soluno Softphone

Start by activating Attendant View in your Softphone by clicking View and selecting Attendant View, it is the most popular view and the easiest way to use Softphone.

This guide is also available in PDF form HERE.

First glance

Contact list to the left and active calls in progress to the right.

The search window is used to find contacts in your softphone. You can search for different variables,
such as name, phone number, title or department. In the search box, you can also type or copy the phone
numbers you want to call.

Different indicator icons you will find on your coworkers:

Contact card in the contact list

When you hold the mouse over a contact, a small arrow "" appears. Click it to open the contact card. Here you will find all the information connected to the contact, quick access to phone numbers, e-mail,  company, title, department, special areas etc. At the bottom right you will see a star symbol. Click on it if you want to add the contact to your favorite list. To remove the contact in your favorite list, just click the star symbol again.

Transfer calls

Blind transfer

To forward a call in progress, place the mouse cursor within the frame of the active call and drag the call using the muse to the person you wish to connect to in the left-hand field, the contact list. Then release the button and the call connects automatically

Attended transfer

To announce the call before connecting, call the person you with to notify by clicking on the handset on the person’s contact card. The existing call is put on hold automatically. When you have made the notification drag the call that is on hold down to the active ”notified” call

DTMF-tones

To send DTMF tones, e.g. when calling a bank or similar, press the horizontal keypad "" at the far left in the window for the previous call.

Presence

The presence system is used to set your presence to manage your connection. Standard control can be changed (to voicemail) if the customers wants alternative answer locations. E.g. the exchange, answering service or similar. You can create shortcuts yourself and set them as you wish, to do this press ”Edit shortcuts”.

Future presence is used to schedule future presences. To create such a schedule, click on ”Future presence”. The future presence then controls the connection during the relevant activity, e.g. for meeting.

ACD / Attendant / Svarsgrupp

Logging in and out can be done from ACD/ACD Light/Attendant- groups. Move the mouse cursor over the button to obtain information about the group, information about whether the user is logged in or not, calls waiting and status of administrators. If the button is blue, the user is logged in. 

When you are logged into an Attendant group and receive a call, you can e-mail and SMS during the course of the call. With this function you can notify that someone was calling one of your colleagues. To send an e-mail/SMS about the call in progress, click on one of the two right icons on the contact card on the colleague being searched. A predefined e-mail or SMS is created and you simply need to click ”send”.

Röstbrevlåda

Voicemail number: The voicemail number is presented in the SMS or e-mail that is sent to the user when a voicemail is left.

You can order e-mail or SMS notification (cost) from soluno support if this is not activated for you.
Voice messages can also heard be listened to from the app by going to ”log” under the ”Inbox” tab.

Voice menu help. It can be hard to remember the options available when calling
voicemail. The tables below indicate which buttons you can use.

Main menu

When messages are being played

Tips

• Highlight a number on your computer, press F8 and the softphone makes the call.
• Connect to Hitta.se. Contact Soluno’s support for special configuration.
• Use link Callto: Write in chat box to link a telephone number that is sent to a colleague.

Add-on services

• Connect Soluno’s CRM integration with your existing system. (e.g. sales support program)
• Recording your calls using, Soluno Call recording.
• Make regular traffic measurements via Soluno Reports plus.
• Realize a full-fledged integration with Microsoft Exchange and Outlook for contacts and calendar management.
• Contact Soluno support or your dealer for more information.