DSTNY DASHBOARD
Overview of your response groups and agents
Unlock key insights from your comprehensive switchboard through automated reports and live analytics. This intuitive dashboard equips you to make data-driven decisions that enhance your customer service performance in real time.
DASHBOARD
Dashboard displays available and logged-in agents, the number of calls in queue, the latest queue time, average queue time, and the count of missed calls. Accessible via a website, the Dashboard allows you the freedom to choose the device for viewing the service and what data you actually want to see.
STAFFING AND DECISIONS
Without adequate information, verifying whether you're making the right decisions regarding staffing and changes within your customer service becomes challenging. By observing real- time activities in your company's response groups alongside updated historical data, you can make more data-driven decisions on what's necessary to elevate your customer service to the next level.
WHAT CAN DASHBOARD DO?
• View logged-in agents and their status
• Answered/unanswered calls
• Number of outbound calls per agent
• Service level
• Alarm levels by setting key metrics and objectives
• Fully customizable in appearance and data that is relevant to you.
• External content such as images, videos, Iframe content, QR codes, and Atom/RSS feeds