When the organization has initiated Teams Phone with us and you can make calls to and from Teams, we recommend installing Destny’s Teams application. With our Teams application, you can manage your daily queues and groups, set display numbers and roles, send text messages, listen to and manage voicemails. You can also set up your mirroring status, which mirrors the status you set in Teams to a profile in the PBX.
Teams Connect Teams app
1 Log in with your switchboard details
Open the Teams Connect app, which you can find in your sidebar or via the Teams app store after your administrator has made it available to you. Navigate to the Overview or Settings tab, then click the Login button and log in using the same credentials you use for the switchboard. You can also link Single Sign-On (SSO) with Microsoft so that you log in with your Microsoft credentials.
In the Dashboard tab, you'll find the features you may need in your daily work.
In the Groups section, you'll find the Response Groups you are part of, and you'll get an overview of how many colleagues are logged into the response group. You can also log in and out of your own user in the response group. When logged in, you can receive calls from those directed to the response group along with your colleagues.
In the Select your caller ID section, you can choose which number will be displayed for your outgoing calls. For instance, you can choose to display your mobile or landline number or obtain permission to set a switchboard number as the outgoing call ID.
In the middle section, you'll find SMS capabilities. Here, you can send SMS to external and internal contacts and colleagues. If you have granted Teams Connect permission to search through your Outlook contacts (as you do in the top of the Settings tab), you can search for colleagues and contacts here or manually enter the number you want to send an SMS to. Type the message in the Message field and click the button in the lower right corner to send it to the recipient.
At the bottom of the Overview tab, you'll find your Voicemails that have come to your user. You can listen to these voicemails directly from the Teams Connect interface and get information about who and when it was recorded. You'll also see your own message status to check if you have viewed or listened to it before. Mark voicemails by clicking the checkbox; after that, you can choose to delete the voicemail.
If you're using Teams for telephony, as an admin, you may need to turn off the voicemail function in Teams so that incoming calls reach voicemail in the switchboard for your users.
Under the Settings tab, you'll find the settings you may need to configure when starting with Teams Connect.
At the top of the tab, you'll find the option to grant the app permission to read and set status to and from Teams. To be able to read your Teams status and set a status in the switchboard or to set your Teams user for calls from the switchboard, you need to approve by clicking on 'grant permissions' on the line for 'With an administrator account, you can grant permissions (via login.microsoft.com) to all other users in tenant.' Depending on your Microsoft user's rights, your Microsoft admin may need to log into their app and approve the function beforehand. If everything is approved by you and your admin, you'll receive a window with the response 'Permissions granted successfully'; if not, check with your admin in the Microsoft environment.
This is also where you can give the app permission to search through your Outlook contacts to send SMS. Click 'grant permissions' for the line 'To search in Outlook contacts, you can grant permissions (via login.microsoftonline.com) for your user' to provide access to the app. If everything goes correctly, you'll receive the message 'Permissions granted successfully.'
You can now set your presence mapping in the Presence mapping field. In the left column, you have the status set or that you can set in the Teams environment; in the right column, you have the statuses to be set for each Teams status in the switchboard for your user. These statuses override your existing status in the switchboard and can affect your incoming call pattern. A good starting point may be to begin setting only a few of these statuses and integrate them into the organization. Don't forget to set a status for Available in the Available field to become available when you leave a previous Teams status.
If your organization has set a default presence mapping, you can revert to it by clicking the Reset to default button.
Since version 1.4 of Teams Connect, we set your call status in Teams from the switchboard. If you're busy on a call on any of your other devices, such as a mobile or MyDstny, we'll also set your status in Teams to In a call.
Since version 1.5 of Teams Connect, we can also set your call status in the switchboard during calls in Teams. This means that if you're busy in a call or conference call in Teams, we'll set your line status and call status in the switchboard to Busy in a call.
Further down in the Settings tab, you'll find your notification settings for voicemails; you can choose between SMS and/or Email. Also, select whether you want the audio file attached in the email notification.
To see which version of Teams Connect you have, look at the bottom of the tab. This is also where you can log out by clicking Log out.
4 Organization Page
Under the Organization Page tab, you'll find the settings that you, as an administrator or manager in the switchboard, can configure.
At the top, you'll find the section for response groups, where as a manager in a response group, you can log colleagues in or out so they can handle calls for the respective response group.
Further down on the tab, as an admin, you can configure the default settings your organization should have for presence mapping.
Teams Connect Telephony
With our Teams Connect Telephony service, you and your colleagues can have a phone within the Teams client so that you can handle all your outgoing and incoming calls directly in Teams and thereby consolidate communication in one system. To make calls with Teams, a service from Dstny and licenses from Microsoft are required. Your users need a Teams license and a Teams Phone standard license. In addition to licenses, your Microsoft admin also needs to set up telephony configuration in Teams.
- Click on the call icon in the left menu
- Enter the number or search for the contact you want to call
- Click on Call
To answer a call that comes to you in Teams, click on the answer button in the notification for the incoming call.
When you have an active Teams call, you can open the dial pad to enter DTMF tones, for example, in keypad switchboards, pause or park calls, forward calls to a colleague or contact. There's a direct transfer or a supervised transfer through the "consult first" option, where you're first connected to the number or contact and can talk to the other party before merging your two calls.
Busy on Busy
If you want incoming calls from Teams or the phone exchange to get a busy signal, you can do this in the Teams Admin Center.
If you want this to apply to all users by default, simply change the call policy used for.