Introduction
Users get a pop-up of matched contacts. Recent tickets are shown and it's possible to log a ticket from the pop-up
Example pop-up:
Configuration
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Go to the Zendesk Admin center ({domain}/admin/home)
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Go to
Apps and Integrations>Zendesk API>OAuth Clients>Add OAuth Client
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Enter a client name, company, logo and unique identifier. Note down the unique ID
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The unique identifier can be any word or text
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Make sure the Redirect URL is set to include
https://voipcube.nl/authorize -
Note down your secret
Assignment
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Assign the zendesk integration to the customer (v2 Generic) and fill in the form including OAuth2.0 code flow
Should the user want to open new links in zendesk tabs use the following Chrome plugin (https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf)