Sound issues in the headset can be due to a variety of factors. Therefore, it is important to have the latest updates installed for the headset you are using.
If you have a Plantronics headset
Download Plantronics Hub. This program provides your headset with the necessary drivers needed for the headset to function optimally. The program is available for download here:
Once the program is installed and ready, navigate to the Notifications tab and see if there are any updates to install.
If there are no updates or when the updates are installed, navigate to the Alternatives tab and then General. Change the Sound Detection setting to On.
If you have a Jabra headset
Download jabra Direct. This program provides your headset with the necessary drivers needed for the headset to function optimally. The program is available for download here:
Settings in your Softphone client
Open your Softphone client and navigate to Tools and then Settings and Sounds.
Under the Speakers tab, change the Audio Input, Audio Out, and Ring Tone set to use your headset. The name of the headset may vary depending on the model you have.
If you want the ringtones in your Softphone to ring out in the computer's speakers, you can choose to use the computer's speakers instead. The name may vary depending on the computer you are using, but is usually called something with Realtek in Windows computers.
Then navigate to the Headset tab and perform the same steps as the steps above so that these settings are mirrored.
Windows audio device settings.
Sound issues in the form of distorted sound or robotic voice can be caused by a variety of settings in the computer. Windows computers have settings in the control panel that can be changed to counteract these problems.
Click the control panel, then click Sounds and Manage Audio Devices.
Once you've done that, double-click your headset. The name of the device may differ depending on the model you have.
After double-clicking, you will come to a new menu, click Advanced, under Standard format, select Channel 1, 16 bits 8000 Hz (Telephone quality). Then press OK.
Then you click on the Recording tab and there you double click on your headset, just as you did before.
When you double-click you will come to a new menu, click on advanced, under standard format, you select 16 bits 8000 Hz (Telephone quality). Then press OK.