FAQ

Get started with Soluno

• Get started with Soluno

The Switchboard

• Attendant matrix
• I've forgot my credentials, how can I retrieve them?

Softphone

• Installing the Softphone / Getting started with the Softphone
• Troubleshooting the Softphone
• What is Softphone?
• Quickguide Soluno Softphone
• Firewall settings
• Reinstalling the softphone

Mobile application

• Install the mobile application
• Voicemail
• Connect calls in the mobile app
• Change your status in the mobile app
• What's the mobile application?

Hardware

Operator

• Add surf
• What is a number porting?
• What does Mex mean?
• How do I find my pin/puk-code?

Invoice Queries

• Can you send electronic invoices?
• How do I change our invoice address?
• In what ways can I receive my invoices?
• What happens if the invoice isn't paid on time?
• What happens if an invoice is paid multiple times?
• Where should I turn with my invoice questions?

Add-on Services

• Service Manager
• Slack Integration
• Soluno Analytics
• Soluno Customer Service
• Soluno Workspace
• MiTeam